This Privacy Policy applies to Zoral Limited together with its affiliated entities operating in multiple jurisdictions worldwide (“Company,” “we,” “us,” or “our”). Our company information and contact details are shown at the foot of this Privacy Policy. Company respects your privacy and is committed to protecting your personal data.
Visit our websites (including www.zorallabs.com) or use collaborative services, communicate with us, engage with our marketing content, authenticate to our systems, or interact with us through digital platforms.
This Privacy Policy applies to Zoral’s public websites and collaborative online services used by customers, partners, and internal users. These may include support portals, authentication services, collaboration platforms, development environments, and automation systems operated or managed by Zoral. References in this policy to the “Website” or “services” should be understood to include these environments.
This Privacy Policy applies to individuals interacting with Zoral through its websites and collaborative services, including but not limited to:
This Privacy Policy generally does not apply to internal employee HR data, although employees may interact with the services described here.
We may collect the following categories of personal data when you interact with our Website:
We do not intentionally collect special category (sensitive) personal data via the Website.
Personal data is collected directly when you fill out forms on the Website, such as the Contact Us form or Login Form. We also collect data automatically through cookies, server logs, and tracking technologies. In some cases, we receive information from third-party services such as analytics tools.
As a global organization operating through multiple affiliated entities across various jurisdictions worldwide, we use personal information in a manner that is consistent with applicable data protection and privacy laws in the countries where we conduct business. Under data protection legislation, we must always have a lawful basis for using personal data.
We process personal data to respond to inquiries, operate and maintain the Website, and improve user experience. Data is also used to analyse Website performance, manage cookie preferences in compliance with laws, and maintain security to prevent fraudulent use.
Where users submit support requests or service tickets (for example, through Jira or other support channels), we process the personal data provided to register, investigate, manage, and resolve technical issues or service inquiries. This may include communicating with users regarding their requests, troubleshooting problems, and maintaining records of support interactions to improve our services and ensure proper service delivery.
Our Website uses a consent management platform to handle cookie preferences.
Types of Cookies:
You can manage or withdraw your cookie consent at any time through your browser settings. Disabling certain cookies may impact your Website experience.
We do not sell personal data.
We may share information with trusted subprocessors including Google Analytics (analytics), Cloudflare (security), Microsoft 365 and SendGrid (communications), AWS, Azure, and GCP (cloud hosting). The full list of subprocessors may be found at https://trust.zorallabs.com
All subprocessors are subject to contractual data processing agreements in accordance with data protection legislation in your jurisdiction.
Because we operate globally your data may be transferred outside your home jurisdiction.
Where transfers occur, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs), Adequacy decisions, Binding Corporate Rules, or International Data Transfer Agreements (IDTAs).
We retain personal data only as long as necessary for the purposes for which it was collected or as required by law.
When no longer required, personal data is securely deleted or anonymized.
Depending on your jurisdiction, you may have rights including access, rectification, erasure, restriction or objection to processing, portability, withdrawal of consent, and the right to lodge a complaint with a data protection authority.
Requests can be sent to: compliance@zorallabs.com
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.
Measures include TLS encryption, firewalls, access controls, secure development practices, and regular security assessments.
Zoral undergoes annual independent external audits for SOC 2 Type II compliance to assess the effectiveness of security controls.
Our Website may contain links to third-party websites. Zoral is not responsible for the privacy practices or content of external sites.
Our Website is not directed to individuals under the age of 16, and we do not knowingly collect personal data from children.
We may update this Privacy Policy periodically. Updates will be posted here and will take effect upon posting.
Zoral Limited
Company No: 04579626
Alexandra House, St Johns Street, Salisbury, Wiltshire, United Kingdom, SP1 2SB
Email: compliance@zorallabs.com
If you are a UK resident and your concern remains unresolved, you may contact the Information Commissioner’s Office: https://ico.org.uk